pl7 Privacy Policy

1. Introduction

1.1 pl7 operates an online gaming platform at pl7.net, providing live casino, sports betting, slot games, bingo, sabong, and related entertainment services to Filipino players across the Philippines, including Manila, Cebu, Davao, Quezon City, Makati, and Iloilo.

1.2 This Privacy Policy applies to all personal data collected through the pl7 website, mobile interfaces, customer support channels, and any other pl7 service. It should be read alongside the pl7 Terms & Conditions available at pl7.net/terms-conditions.

1.3 By registering a pl7 account or using any pl7 service, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

2. Data Controller

2.1 pl7 is the data controller responsible for your personal data collected through the pl7 platform. As data controller, pl7 determines the purposes and means of processing your personal data.

2.2 For all privacy-related enquiries, requests, or complaints, you may contact the pl7 Data Protection Officer at [email protected]. pl7 is committed to responding to all data-related requests within fifteen (15) business days of receipt.

3. Personal Data We Collect

3.1 pl7 collects personal data in the following categories:

3.1 Registration & Identity Data

When you create a pl7 account, we collect your full legal name, date of birth, residential address in the Philippines, email address, and mobile number. This data is required to create and manage your account and to verify your identity in compliance with KYC (Know Your Customer) requirements.

3.2 Identity Verification Documents

To comply with anti-money laundering (AML) regulations and PAGCOR guidelines, pl7 may request copies of government-issued identification documents such as your SSS card, UMID, PhilHealth ID, passport, or driver's licence, as well as proof of address and proof of payment method ownership.

3.3 Financial & Transaction Data

pl7 collects records of all deposits, withdrawals, and gaming transactions conducted on your account. This includes payment method details (GCash number, PayMaya account, BPI/BDO/Metrobank account details), transaction amounts in Philippine Peso (PHP), and transaction timestamps.

3.4 Gaming Activity Data

pl7 records your gaming history, including games played, bets placed, outcomes, session durations, and responsible gaming tool usage. This data is used to provide gaming services, detect problem gambling patterns, and comply with regulatory reporting obligations.

3.5 Technical & Device Data

When you access the pl7 platform, we automatically collect technical data including your IP address, device type, operating system, browser type, and session data. This data is used for security monitoring, fraud prevention, and platform optimisation.

3.6 Communications Data

pl7 retains records of communications between you and the pl7 support team, including live chat transcripts, email correspondence, and support ticket records. These records are used to resolve disputes and improve customer service quality.

Data Category	Purpose	Retention Period
Registration & Identity	Account creation, KYC verification	Duration of account + 5 years
Identity Documents	KYC / AML compliance	Duration of account + 5 years
Financial & Transaction	Payment processing, AML monitoring	10 years (legal requirement)
Gaming Activity	Service delivery, responsible gaming	Duration of account + 3 years
Technical & Device	Security, fraud prevention	12 months
Communications	Support, dispute resolution	3 years from last contact

4. How We Use Your Personal Data

pl7 uses your personal data for the following purposes:

• Account Management: To create, maintain, and manage your pl7 player account, including processing deposits and withdrawals via GCash, PayMaya, BPI, BDO, and Metrobank.
• Identity Verification: To verify your identity and age (21+ requirement) in compliance with PAGCOR guidelines and Philippine AML regulations.
• Service Delivery: To provide access to pl7's gaming services including live casino, slots, bingo, sports betting, and sabong.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct on the platform.
• Responsible Gaming: To monitor gaming behaviour, identify potential problem gambling patterns, and provide responsible gaming tools and interventions where appropriate.
• Legal Compliance: To comply with applicable Philippine laws and regulations, including the Data Privacy Act of 2012, AML regulations, and PAGCOR reporting requirements.
• Customer Support: To respond to your enquiries, resolve disputes, and improve the quality of pl7's customer service.
• Platform Improvement: To analyse usage patterns and technical performance data to improve the pl7 platform experience for all Filipino players.
• Marketing Communications: To send you promotional offers, bonuses, and updates about pl7 services, where you have provided consent to receive such communications. You may opt out at any time.

5. Legal Basis for Processing

5.1 pl7 processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual Necessity: Processing required to perform the contract between you and pl7, including account management, payment processing, and service delivery.
• Legal Obligation: Processing required to comply with applicable Philippine laws, including AML regulations, PAGCOR requirements, and tax obligations.
• Legitimate Interests: Processing necessary for pl7's legitimate interests in fraud prevention, platform security, and service improvement, where these interests are not overridden by your privacy rights.
• Consent: Processing based on your freely given, specific, and informed consent, particularly for marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing & Disclosure

6.1 pl7 does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients only where necessary and lawful:

6.1 Payment Service Providers

pl7 shares necessary financial data with payment processors including GCash, PayMaya, BPI, BDO, and Metrobank to facilitate deposits and withdrawals. These providers are bound by their own privacy policies and applicable Philippine financial regulations.

6.2 Identity Verification Services

pl7 may use third-party KYC and identity verification service providers to assist with document verification and age confirmation. These providers process data solely on pl7's instructions and are contractually bound to maintain data confidentiality.

6.3 Regulatory Authorities

pl7 may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other Philippine government authorities where required by law, court order, or regulatory directive.

6.4 Technology & Infrastructure Providers

pl7 uses third-party technology providers for hosting, security, analytics, and platform infrastructure. These providers access personal data only to the extent necessary to provide their services to pl7 and are bound by strict data processing agreements.

6.5 Business Transfers

In the event of a merger, acquisition, or sale of all or part of pl7's business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and any changes to this Privacy Policy that may result.

7. Cookies & Tracking Technologies

7.1 The pl7 platform uses cookies and similar tracking technologies to enhance your experience, maintain session security, and analyse platform usage. The following types of cookies are used:

• Essential Cookies: Required for the platform to function correctly, including session management and security features. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings and display options to personalise your pl7 experience.
• Analytics Cookies: Collect anonymised data about how players use the pl7 platform to help us identify areas for improvement. No personally identifiable information is collected through analytics cookies.
• Security Cookies: Used to detect and prevent fraudulent activity, bot access, and unauthorised account access attempts.

7.2 You may manage cookie preferences through your browser settings. Disabling non-essential cookies will not affect your ability to use the core pl7 gaming services, though some personalisation features may be limited.

8. Data Security

8.1 pl7 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• Transport Layer Security (TLS) encryption for all data transmissions between your device and pl7 servers;
• Encryption of sensitive data at rest, including financial information and identity documents;
• Access controls limiting personal data access to authorised pl7 personnel on a need-to-know basis;
• Regular security audits and vulnerability assessments of the pl7 platform;
• Multi-factor authentication requirements for account access and administrative systems;
• Incident response procedures to detect, contain, and report data breaches in accordance with NPC requirements.

8.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, pl7 will notify the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay.

9. Data Retention

9.1 pl7 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. Specific retention periods are set out in the table in Section 3 of this policy.

9.2 Financial transaction records are retained for a minimum of ten (10) years in compliance with Philippine AML regulations. This retention period applies even after account closure.

9.3 Upon expiry of the applicable retention period, pl7 will securely delete or anonymise your personal data so that it can no longer be associated with you as an individual.

10. Your Data Protection Rights

10.1 Under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by pl7:

• Right to be Informed: The right to be informed about how your personal data is collected and processed, as set out in this Privacy Policy.
• Right of Access: The right to request a copy of the personal data pl7 holds about you, along with information about how it is being used.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data held by pl7.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to pl7's legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format and to transmit it to another data controller where technically feasible.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data protection rights have been violated.

10.2 To exercise any of the above rights, please contact the pl7 Data Protection Officer at [email protected]. pl7 will respond to all data rights requests within fifteen (15) business days. We may need to verify your identity before processing your request.

11. Children's Privacy

11.1 The pl7 platform is strictly intended for persons aged 21 years and above. pl7 does not knowingly collect personal data from individuals under the age of 21. If pl7 becomes aware that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account will be closed.

11.2 If you are a parent or guardian and believe that a minor has provided personal data to pl7, please contact us immediately at [email protected] so that we can take appropriate action.

12. International Data Transfers

12.1 pl7 primarily stores and processes your personal data within the Philippines. Where it is necessary to transfer personal data to service providers or infrastructure partners located outside the Philippines, pl7 ensures that appropriate safeguards are in place to protect your data in accordance with the Data Privacy Act of 2012.

12.2 Such safeguards may include contractual data processing agreements that impose data protection obligations equivalent to those required under Philippine law, or transfers to countries that have been assessed as providing an adequate level of data protection.

13. Changes to This Privacy Policy

13.1 pl7 reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered players via email notification or a prominent notice on the pl7 platform. The date of the most recent revision is displayed at the top of this page.

13.2 Your continued use of the pl7 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you should cease using the platform and contact us to close your account.

14. Contact & Complaints

14.1 For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact the pl7 Data Protection Officer:

14.2 If you are not satisfied with pl7's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.